Return Policy
RETURN POLICY
All goods are sold as-is and all sales are final.
Bulkbox sells wholesale liquidation merchandise as-is. Returns or exchanges are not accepted unless an error has occurred on our part. Review the lot’s condition, assortment, and available manifest before placing your order.
Manifested loads may contain a quantity variance of ±5%. For example, a load listed as 2,500 units may include a small shortage or overage within this tolerance. Take this variation into account when assessing the lot.
All sales are final
Once an order has been placed, the sale is final. Bulkbox does not accept refunds, exchanges, or returns unless an error has occurred on our part. If you believe there is an order error, contact us with the details so we can review it.
Order cancellation
Cancellation requests must be made within 24 hours of purchase. Contact Bulkbox with your order reference as soon as you need to cancel.
Requests made after this period may incur a restocking fee of 20% of the order value or $50, whichever is greater.
Order errors & discrepancies
If you believe an error has occurred with your order, send our team your order reference, the affected product or SKU, and a description of the issue. Include clear photographs of the goods, labels, packaging, and any relevant manifest.
Keep the merchandise and supporting documents available for review. Do not send stock back until Bulkbox confirms the next steps and return arrangements.
Contact Bulkbox
Have a question before buying or need help with an existing order? Send the team your enquiry and any details that will help us understand it.